Privacy Policy

Our Commitment to Privacy

Seraphynthelo respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our financial planning consultation services.

Information We Collect

We collect information necessary to provide professional financial planning services and improve your experience

• • Contact information including name, email, phone number, and address
• • Financial information relevant to consultation services
• • Communication records and consultation notes
• • Website usage data and technical information

How We Use Your Information

Your information is used solely for legitimate business purposes related to our financial planning services

• • Providing personalized financial consultation services
• • Communicating about appointments and service updates
• • Improving our services and customer experience
• • Complying with legal and regulatory requirements

Legal Basis for Processing

We process your personal data based on several legal grounds under Malaysian and international privacy laws

Primary Legal Basis: We process your data on the basis of consent and legitimate business interests for providing financial consultation services.

Information Sharing

We maintain strict confidentiality and only share information in specific circumstances

• • With your explicit consent for specific purposes
• • To comply with legal obligations or regulatory requirements
• • With trusted service providers who assist in delivering our services

Data Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction using industry-standard encryption and secure storage systems.

Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations, typically for seven years following the end of our business relationship.

Your Privacy Rights

You have several rights regarding your personal information under applicable privacy laws

• • Right to access your personal data and request copies
• • Right to correct inaccurate or incomplete information
• • Right to request deletion of your personal data
• • Right to restrict or object to certain processing activities
• • Right to data portability where technically feasible

Cookies and Tracking

Our website uses cookies to enhance your browsing experience and provide personalized content.

For detailed information about our cookie usage, please review our Cookie Policy. Cookie Policy.

Children's Privacy

Our services are designed for adults and we do not knowingly collect personal information from individuals under the age of 18.

18+ only

Changes to Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or applicable laws. We will notify you of significant changes through our website or direct communication.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact our Data Protection Officer.

This Privacy Policy was last updated on July 24, 2025.